Terms & Conditions

1. Introduction 

Welcome to Culture Stories!

This page tells you the terms (the “Terms”) on which you may use and make purchases on our website www.culturestories.co (our “Website”). Please read the Terms carefully before placing any orders.

By using the Website, you accept the Terms and agree to obey them. If you don’t accept them, please don’t use the Website.

2. Who We Are

This Website is operated by Culture Stories Limited, a UK limited company registered in England under company number 09828432. Our registered address is at 53 Elgin Crescent, London, W11 2JU. Our VAT number is 227 6003 31. Our working address is at 27 Old Gloucester St, London WC1N 3AX.

3. Use of the Site

Our Website is for your personal non-commercial use only. You may not modify, copy, display or commercially exploit any content from our Website. You may not use our Website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generating activity on your own site.

We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone. All opinions expressed in our featured stories are the opinions of the respective authors and do not reflect the views of Culture Stories. Any paid collaborations or sponsorships are disclosed within the respective editorial.

We may include links to other sites on our Website. We have not reviewed all of the linked sites and are not responsible for the content and availability of such external websites or resources.

We periodically monetise outbound product links via affiliate advertising programs such as Skimlinks, CJ Affiliate and other such services. Culture Stories Limited is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.co.uk. Any prices of affiliate products listed are correct as of time of posting. Culture Stories Limited cannot be held responsible for any price changes made on external partner websites.

You must not use our Website for prohibited purposes. If we determine that you violate our Terms, we may deny you access to our Website on a temporary or permanent basis.

We follow our privacy policy in handling information about you. You can read our Privacy and Cookie Policy here.

By using the Website, you agree to us handling this information and confirm that data you provide is accurate.

4. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our Website (for example, the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright. You are permitted to use the content only as expressly authorised by Culture Stories and/or its third party licensors.

Any unauthorised reproduction or redistribution of the content on our Website is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, you are allowed to make one copy for the purposes of viewing content for your own personal use.

5. Our Legal Responsibility to You

You have the following rights under law:

  1. a) That any product you order through our Website will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on the Website;
  2. b) Certain remedies if a product is defective; and
  3. c) If you order from a EU country, a right to cancel any order for a product within 14 days after you have received the product even if it is not defective.

We are only liable for foreseeable damages. Damage is foreseeable, if it is obvious that it will happen or, if at the time of conclusion of any contract, both you and Culture Stories knew it might happen, for example, if you discuss it with us during the sales process. We are not responsible for unforeseeable loss of profits or loss of opportunity.  With respect to customers who are not consumers under EU Law, we will additionally only be liable for loss or damage up to 150% of the total value of goods purchased.

The above limitation of our liability does not affect your rights in case of death, personal injury from our negligence or fraudulent misrepresentation by us or our employees or agents.

6. Orders

All orders are subject to our acceptance and products (“Products”) in your shopping basket are not reserved and may be purchased by other customers.

Once you have placed your order, you will receive an email acknowledging the details of your order. This email is not our acceptance of your order, but a confirmation that we have received it. We will accept your offer and conclude the sales contract only by email confirming that the Products have been dispatched. Any sales contract is concluded in London, England and the language of the contract is English.

We reserve the right not to accept an order in the event that we are unable to obtain authorisation for payment, that items you orders are out of stock or shipping restrictions apply.

7. Prices and Payment

Prices on our Website are in British Pounds and inclusive of VAT at the applicable rate, unless otherwise indicated.

Customers ordering Products to countries outside the European Union will incur the applicable import duty and tax. If your order from outside the European Union, we recommend you contact your local customs authority to determine any duties and taxes before you complete your purchases.

We make every effort to make sure that prices on our Website are correct. If we discover an error in the pricing of products, which you have already ordered, we will let you know as soon as possible. We reserve the right to cancel such orders also after they have been accepted and dispatched.

Payment will debited and cleared from your account upon dispatch of your order by Culture Stories. You confirm that the credit/debit card that you use is yours or that your have been authorised by the owner of the card to use it.

We use SSL technology to make sure that your shopping experience is safe and secure. But in the absence of any negligence on our part, we cannot be held liable for any loss you might incur if a third party procures unauthorised access to any of your data.

8. Delivery of Your Products

We aim to dispatch all orders in due course and will inform you of any delays.

You will own products you ordered from us from the later point of time when we receive full payment or when we deliver the products to you.

The goods are your responsibility from the time we deliver them to the address you gave us.

9. Returns or Exchanges of Faulty Products

If your ordered Product is faulty when you receive it, we will exchange it for free or you can return it for free for a refund. In this case, please request a Returns Authorisation Number from sales@culturestories.co and return the faulty item within 14 days of receiving the Returns Authorisation Number. You will be provided with all necessary instructions to return the faulty Product.

10. Cancelling Your Order under EU Consumer Law

If you are based in the European Union, you have the right to cancel your order without giving any reason within 14 days after you have received your ordered products at the address you gave us.

To exercise your right to cancel, you must inform us by email to sales@culturestories.co. You will receive all necessary instructions for how to return your cancelled orders via email. Please return cancelled orders without undue delay and in any event no later than 14 days from the day you communicated your cancellation of the contract to us.

For orders cancelled under EU Law, we will issue you with a full refund including the initial shipping costs paid by you.  However, you have to bear the costs of returning the products.

We may make a deduction from your refund in case of any loss in value of any products supplied, if the loss is the result of unnecessary handling by you.

11. Links to Our Website

You are allowed to make a legal link to our Website’s homepage from your website if the content on your site meets the standards of our acceptable use policy. We can end this permission at any time.

You must not suggest any endorsement by us or association with us, unless we agree in writing.

12. Applicable Law

The Terms together will all our policies, including all sales of Products are governed by English Law. The courts of England and Wales have the exclusive jurisdiction over any disputes.

13. Contact Us

Please email us at info@culturestories.co to contact us about any issues.